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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The 12 Volt Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The 12 Volt Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 / 12 Kewdale Road, WELSHPOOL, WA, 6106, AU. Our ABN is 51 106 172 785. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Shipping & Unattended Delivery Policy (Authority to Leave)
1. Standard Delivery Service: We utilize premier commercial courier networks (including TNT and FedEx) to fulfill shipments. To ensure efficient and contactless service, residential deliveries are dispatched under a standard "Authority to Leave" (ATL) protocol.
2. Transfer of Risk: By completing your purchase, you explicitly acknowledge and agree that if the delivery address is unattended at the time of arrival, the courier is authorized to leave the consignment in a designated safe place at the premises without requiring a signature.
3. Proof of Delivery: Photographic evidence or GPS synchronization data captured by the courier network confirming a successful drop-off shall constitute definitive "Proof of Delivery" (POD).
4. Liability Exclusions: Once the courier has logged the consignment as successfully delivered with accompanying POD, the contract of carriage is legally fulfilled. We accept no liability or financial responsibility for subsequent loss, ambient damage, or third-party theft of the items from your premises.
Refunds and Returns
Should you wish to make a return, refund or exchange, bring or post the product/s in store with your proof of purchase and if necessary a note or relevant information to assist our staff in best serving you. To qualify for the return, the product must be returned to us within 30 days of the dispatch date and in its original undamaged packaging, including all accessories. To ensure the process is as easy as possible, please provide the following:
Head to the Contact Us section of our website and send us an email regarding your return/exchange query, then wait for our instructions before returning any goods.
If you wish to return a product and exchange it for another item, we will offer a store credit (available to use 48 hours after the return has been received) this allows us time to confirm the product is returned in an “as new” saleable condition and to process the store credit onto your account. The store credit will be for the full amount minus the 3% payment processing fee through Stripe.
Items returned due to change of mind will incur a 10% restocking if returned in the original packaging, and a 30% restocking fee applies for items returned without the original packaging or accessories. This amount is on top of the 3% payment processing fee mentioned above.
The 12 Volt Shop Pty Ltd reserves the right not to accept return of goods when they are:
Specifically manufactured at the customers request (i.e. custom made).
Specially ordered in on the customers behalf (i.e. Indent products).
Large quantity orders that may have already been covered by 12VS with replacement orders with our principles. (i.e. Non-Cancellable order types).
Goods that have been in the customer’s possession for a reasonable time & are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date. Goods that have been damaged or had packaging damaged or removed. Warranty is conditional in accordance with manufacturer’s parameters & guidelines.
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
